We are a leading provider of renewable solutions in packaging, biomaterials and wooden constructions on global markets. Our aim is to replace fossil based materials by innovating and developing new products and services based on wood and other renewable materials.
We are looking for a new colleague Customer Service Specialist in Ghent.
As a Customer Service Specialist you provide exceptional support and assistance to customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience. You are
responsible for effectively communicating with customers, maintaining product knowledge, and delivering timely and accurate information or solutions to meet customer needs.
Main Responsibilities and tasks:
Daily communication with customers, sales managers, logistics, mill production planning
and supply chain coordination teams about order related matters
Receiving, processing and confirming orders
Planning customer deliveries and follow-up of stocks, proactive offering of available stock
materials to customers
Monitoring customer sales plan, quota, orderbook and acting when needed
Pipeline order management
Reporting on demand for customer related information
Being first-line support for sustainability related topics
Participating in the development work related to own responsibility area
Support in knowledge sharing among the different customer service teams
Wie ben jij? m/v/x
You have a pro-active and commercial attitude, and the ability to solve problems and propose alternative solutions
Excellent communication and interpersonal skills characterize you. You are an enthusiastic team player
You have the ability to perform multiple tasks under time pressure
Working with different ERP-systems and MS Office is no problem.
Opleiding: You have a Bachelor’s degree in a relevant area an experience in a sales and/or customer service environment
Vakkennis: You have relevant experience in a sales and customer service environment.
Talenkennis: You are fluent in English and German, other languages like Spanish, Italian, French are a big advantage.
Attesten: /
Wat bieden wij jou?
We offer an interesting job in an exciting, international organization.
You can expect an intensive training that will allow you to quickly become familiar with the job.
Our remuneration is competitive and supplemented with interesting benefits.
Fulltime job = 38h.
Remote working is possible.
No interim.
Plaats tewerkstelling: Gent
Zo verloopt je online sollicitatie via ASAP
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